Ground Mint Academy — Payment & Refund Policy

Effective date: 14 November 2025

This Payment & Refund Policy explains how payments, subscriptions, cancellations, and refunds are handled for all digital courses, memberships, training programs, and other paid services offered by Ground Mint Academy.

1. Scope

This policy applies to all purchases made through the Ground Mint Academy website, including WooCommerce products, Paid Memberships Pro (PMP) subscriptions, and any payment gateway integrated services (UPI, cards, wallets, etc.).

2. Accepted Payment Methods

• Credit / Debit Cards (Visa, MasterCard, Rupay)
• UPI (PhonePe, Google Pay, Paytm, etc.)
• Net Banking
• Wallets (where supported)
• Bank Transfer (subject to manual verification)

All prices are displayed in Indian Rupees (INR) unless mentioned otherwise.

3. When Payment Is Taken

Payments for digital courses or memberships are processed immediately at checkout. For subscription-based services, recurring payments are automatically charged at the start of each billing cycle unless canceled beforehand.

4. Order Confirmation & Receipts

After a successful payment, a confirmation email or digital receipt will be sent to the user’s registered email address. If you do not receive confirmation, please contact support.

5. Cancellation Policy

• Before accessing the course/service: If you have not accessed or started the course, you may request a full refund within 14 days of purchase unless a product page specifies otherwise.
• After accessing the course/service: As digital content is instantly accessible, refunds are generally not provided once access has been granted. However, special cases may be considered (technical issues, duplicate payments, service delivery failure).
• Subscription Cancellation: You may cancel your subscription at any time through your account dashboard or by contacting support. Cancellations apply to future billing cycles only; previously processed payments are non-refundable.

6. Refund Exceptions & Special Cases

• If we are unable to deliver the purchased service, a full refund may be issued.
• Duplicate payments or unauthorized charges will be reviewed and refunded if verified.
• Products purchased from partner platforms may follow separate refund terms.

7. How to Request a Refund

1. Email your request to: contact@groundmint.com (subject: “Refund Request — Order #XXXX”).
2. Include transaction details, payment method, and a brief explanation.
3. Approved refunds will be issued to the original payment method and may take 5–14 business days to reflect.

8. Chargebacks

Please contact us before filing a chargeback. Many issues can be resolved quickly through support. Accounts involved in fraudulent or invalid chargebacks may be suspended or permanently restricted.

9. Taxes & Fees

Applicable GST or other taxes will be shown during checkout. International customers (if any) are responsible for local duties or taxes.

10. Failed Payments & Retries

If a payment fails, you may retry using another method. Subscription failures may trigger automatic retries; repeated failures may lead to temporary suspension of access.

11. Changes to This Policy

Ground Mint Academy may update this policy at any time. The updated version will reflect the latest effective date. If major changes affect active subscriptions, users may be notified via email.

12. Contact Information

For questions, support, or refund requests, contact us:

Email: contact@groundmint.com
Phone: 9101166809